FAQ

According to the federal Consumer Product Safety Act, a "low speed electric bicycle" is defined as a two or three wheeled vehicle with fully operable pedals, a top speed of 20 mph (32 km/h) and an electric motor of no more than 750W. While federal law governs consumer product regulations for "low speed electric bicycles", the rules for e-bikes on public roads are under state jurisdiction, and vary. It is recommended that you familiarize yourself with the local bylaw regarding e-bike before rides.

In some states, a three-class e-bike system is adopted to clarify the regulations on e-bikes. All the e-bikes carried by Yesrider are in compliance with the requirements of Class 2 e-bike - electric bicycles that come with a throttle but are regulated under 20mph.

Normally, there is an age limit for riding an e-bike, which varies in different states. Please check your local bylaw for the age limit of riding an e-bike.

Helmet is mandatory to operate an e-bike in most states. In general, a bicycle helmet is good for riding an e-bike. However, there are some different requirements for helmets in some states. It is recommended that you familiarize yourself with your local bylaw on the requirements for helmets.

A passenger is allowed as long as the bike is designed with a passenger seat. Passengers are not allowed if the bike is designed for only one person.

For the battery, V stands for voltage of the bike. Bikes with a higher voltage are capable of higher power output - more torque, higher speed.

For the battery, Ah stands for battery capacity. It means how long the battery can last to some extend. For the same bike, a high 'Ah' value means a longer range.

The battery is removable for all Yesrider e-bikes. Therefore, you can always get spare batteries in the future to extend the travel range. You can also purchase the compatible lithium battery of a higher battery capacity to replace the original battery. Please note that a compatible lithium charger might be required in some cases. For more information, please contact us if you need any help.

The rated charging time for most batteries is approximately 6-10 hours. For high capacity batteries, it could take longer. However, it is not recommended to charge the battery for more than 12 hours. Even though it is not fully charged after 12 hours, you should still unplug the charger and let it cool down before charging again.

Overcharging protection technology is built into the charger, which means the charger will stop charging the battery once the battery is fully charged. However, the charger will continue detecting the voltage of the battery and attempt to charge as long as the charger is connected with the battery. Therefore, unplugging the charger on time is still recommended to prevent overcharging of the battery.

The wattage of a typical 48V lithium charger is 220W (110V~2A). a 10-hour charge will cost approximately $0.20 ~ $0.40.

For winter storage, you should charge the battery on a regular basis(at least once a month). In colder areas, it is better to keep the battery/bike inside to protect it from the cold.

It depends on the battery type and battery capacity. Normally it ranges from $449 to $999. If you are not sure which specific battery you are looking for, please contact us.

You should clean and lubricate the chain on a regular basis. You are also required to check the tire pressure and pump the tire to the recommended tire pressure value.

The bikes are still functional and it will be ok to ride in winter. Riding is not recommended when there is ice on the road because it could be slippery. You will also expect a reduced travel range as a result of the low temperature.

The load capacity varies among different models. It ranges from 260 lbs to 310 lbs.

A removable battery allows you to charge your batteries separately from your bike and they will be easier for winter storage. The battery is removable for all of our models.

Fat tires offer more traction and are more suitable for dirty roads or soft surfaces. Fat tires are less susceptible to bad weathers. Rides are more comfortable on fat tire bikes as they offer a better damping than thinner tire.

There are a number of battery options for most models. Generally, bigger battery capacity (Ah) of the same model means a longer travel range.

You can pay with your credit or debit card (Visa, Mastercard, AMEX) online. Contact us if you need any help.

After receiving the order, we will arrange the shipping within 48 hours. Regular transit time is estimated as 3-5 business days. However, please understand that it could take a bit longer during the peak season. If you need any help in track your order, feel free to contact us.

If the bike is shipped directly to you, it will be about 80% assembled. Some unpacking and simply installation are required. Assembly videos are available to guide you through the assembly of our bikes.

As part of going green, we don't offer hard copy manual any more. Electronic manuals are available on our website. You can either go to the corresponding product page or visit the User's Manual page.

Yesrider offers lifetime warranty for e-bike frames. One-Year warranty for the battery, charger and other components. Two-Year warranty on the motor. Terms and conditions apply.

Any item returned must be in new condition and in the original unopened box with purchase paperwork. You must notify us of the return or exchange within 7 days of the ship out date. You are responsible for return shipping and providing a tracking number to us. On all return and exchange items, a restocking fee of 20% will be withheld from the refund amount unless Yesrider has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product has been returned and is determined to be in new and unused condition. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. Items out of original packaging will not be accepted. When returning the ebike, please ensure that all original items sent with the ebike are included in the package. Ebikes missing keys, chargers, or battery will be refused at your expense. For more information, please check out the terms and conditions.

Please contact us immediately to change or cancel the order. Restocking fee and service fee apply.

email: info@yesrider.com

Phone (Toll Free): 1-888-510-5979

For all e-bike models, the brake sensors(switches) will also kill the power when they are activated. If the brake light is on, please check if the brake levers are fully bounced back. Worn-out brake pads, broken brake cable, damaged brake system are all likely causes of the issue.

Please check the error code displayed on the speedometer and follow the instructions in the manual. Should you have any questions, please feel free to contact us.

There are several factors that will affect the travel range of the bike:

Low tire pressure - please make sure you check the tire pressure and pump it to the recommended pressure value.

Brake system too tight - please contact us if you need any help.

Low temperature - low temperature will affect the performance of batteries.

Extra weight carried - the rated travel distance is based on ideal condition and a single rider of 175 lbs. Extra weight carried will reduce the travel distance.

Complicated road conditions - the rated travel distance is based on ideal condition and on flat roads. Stop-and-go, hills will both affect the range.