Terms and Conditions

Pre-Delivery Inspection (PDI):

Your E-Bike will arrive in crate, with approximately 80% already assembled. Please have a licensed mechanic help you with the assembling and inspection.

 

Battery & Charger:

You must use the orginal charger to charge your E-Bike. It is your responsibility to ensure that the charger matches the battery. If you have any questions about the compatibility of your battery and charger, please feel free to contact us.

Using an incompatible charger could be a fire hazard and will lead to injuries and other severe consequences. Yesrider is not responsible for any damage resulting from using incompatible chargers.

Shipping Damage:

Report any damage to us within 7 days of receiving the ebike, with pictures or videos for any shipping damage and proof of purchase. The cost of shipping for warranty parts will not be covered under warranty unless it is agreed by Yesrider in writing to cover the shipping cost.

If minor damage that is cosmetic only, you can note the damage on the Bill of Delivery prior to signing off on the shipment and notify us with pictures of the damage. You may be required to ship the item to designated warehouse before receiving a replacement item.

If major damage that may affect the safety of operating the ebike, please refuse the shipment on the basis of the damage, note the damage on the Bill of Delivery, and notify us with pictures of the damage.

Return or Exchange:

Any item returned must be in new condition and in the original unopened box with purchase paperwork. You must notify us of the return or exchange within 7 days of the ship out date. You are responsible for return shipping and providing a tracking number to us. On all return and exchange items, a restocking fee of 20% will be withheld from the refund amount unless Yesrider has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product has been returned and is determined to be in new and unused condition. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. Items out of original packaging will not be accepted. When returning the ebike, please ensure that all original items sent with the ebike are included in the package. Ebikes missing keys, chargers, or battery will be refused at your expense.

If the ebike was paid by financing, you are responsible for any cancellation fees or penalties charged by the third party financing company unless Yesrider has agreed to cover the fees in writing. The financing loan agreement will only be cancelled after Yesrider has received and approved the returned product.

Yesrider will not accept any ebike or parts returns or exchanges out of the original packaging, without prior notice of the return or exchange, or outside of the 7 days limit and may reject any products at your expense. Yesrider is not responsible for any additional damage that may occur during return shipping.